PROCESS MANAGEMENT IN HEALTHCARE

Attività formativa monodisciplinare
Codice dell'attività formativa: 
148006

Scheda dell'insegnamento

Per studenti immatricolati al 1° anno a.a.: 
2019/2020
Insegnamento (nome in italiano): 
PROCESS MANAGEMENT IN HEALTHCARE
Insegnamento (nome in inglese): 
Process management in healthcare
Tipo di attività formativa: 
Attività formativa Caratterizzante
Tipo di insegnamento: 
Obbligatoria
Settore disciplinare: 
INGEGNERIA ECONOMICO-GESTIONALE (ING-IND/35)
Anno di corso: 
1
Anno accademico di offerta: 
2019/2020
Crediti: 
6
Responsabile della didattica: 
Altri docenti: 

Altre informazioni sull'insegnamento

Modalità di erogazione: 
Didattica Convenzionale
Lingua: 
Inglese
Ciclo: 
Primo Semestre
Obbligo di frequenza: 
No
Ore di attività frontale: 
48
Ore di studio individuale: 
90
Ambito: 
Ingegneria gestionale
Materiali didattici: 
Prerequisites

No specific prerequisites

Educational goals

The course aims to introduce the topic of process management and their economic evaluation with particular attention to specific areas of health in general.
At the end of the course students will know:
- The principles of organizational design
- The principles for process management
- The principles of analysis and redesign of processes
- The principles of project management
- Methods for evaluating the costs of a process
- The principles of designing a cost management system

Course content

The course is divided into two parts: i) process management ii) cost management

Contents:

Process management
1. Organizational design (definitions, macrostructure, microstructure)
2. Process management principles (definitions, performance, process management principles)
3. Analysis of processes (methods of analysis, introduction to modelling, driving force model)
4. Project management (managerial principles and planning methods)

Cost management
1. Internal accounting principles (cost sources, link between costs and products / services)
2. Internal accounting techniques (organization and cost, accounting techniques
3. Cost management (activity based management)

Textbooks and reading lists

- Harmon, P. Business Process Change, MK/OMG Press
- Jeston & Nelis, Business Process Management, Routledge.
- Meredith J.R., Mantel S.J., Project management: a managerial approach, 7th edition, John Wiley & Sons, 2009
- R. Anthony et al., Management Control Systems

Teaching methods

Lectures
Case studies
Applications

Assessment and Evaluation

The exam consists of a written exam and an optional oral exam reserved to those students that have achieved in the written exam a mark at least equal to 27