OPERATIONS MANAGEMENT | Università degli studi di Bergamo

OPERATIONS MANAGEMENT

Modulo Generico
Codice dell'attività formativa: 
37154-ENG1

Scheda dell'insegnamento

Per studenti immatricolati al 1° anno a.a.: 
2019/2020
Insegnamento (nome in italiano): 
OPERATIONS MANAGEMENT
Insegnamento (nome in inglese): 
OPERATIONS MANAGEMENT
Tipo di attività formativa: 
Attività formativa Caratterizzante
Tipo di insegnamento: 
Obbligatoria
Settore disciplinare: 
IMPIANTI INDUSTRIALI MECCANICI (ING-IND/17)
Anno di corso: 
1
Anno accademico di offerta: 
2019/2020
Crediti: 
6
Responsabile della didattica: 
Altri docenti: 

Altre informazioni sull'insegnamento

Modalità di erogazione: 
Didattica Convenzionale
Lingua: 
Inglese
Ciclo: 
Annualità Singola
Obbligo di frequenza: 
No
Ore di attività frontale: 
48
Ambito: 
Ingegneria gestionale
Testi e materiali didattici: 
Prerequisites

Basics of Production Management

Educational goals

Operations Management (OM) is considered as the process of planning, implementing and improving a manufacturing system. The production of goods or the supply of services requires a complex series of transformation processes: from the procurement of raw materials, the manufacturing of components, the assembly of the finished products, to the distribution of the products along the supply chain until the sale to the customer. OM is in charge of the coordination of all these separate processes, in the most effectively and efficient way.
In this context, the OM course (6 CFU module) aims to provide the student of the graduate program in Management Engineering with an understanding of the issues related to the strategic management of Operations in terms of concepts, methodologies and tools needed to optimize the manufacturing processes both in terms of radical change and of continuous improvement.
By the end of the course, students will acquire:
-Knowledge related to the methods of analysis, the modelling and simulation techniques of the business processes
-Mastery on how to manage the Production Planning and Control Process, in order to complement the knowledge acquired during the industrial production management course
-Good theoretical and practical understanding of the lean production techniques: kaizen principles, auto-quality, just in time techniques, Value Stream Mapping, SMED, Jidoka, TPM.
The course contributes to the educational goals of the graduate programs of the technological-industrial area, in particular regarding the process analysis and the operations management in the industrial companies.

Course content

- Role of Operations in manufacturing and service industries
- Operations Strategy
- Methods and techniques for business processes modelling and re-engineering
- Methods and techniques for business processes simulation
- Principles of Lean Thinking in OM
- Lean Production: Value stream mapping, SMED, 6S, TPM, Jidoka
- Production key performance metrics

Textbooks and reading lists

- Lecture notes and slides supplied by professor
- Exercise supplied by professor
Additional learning material
- Jack R. Meredith, Scott M. Shaker, Operations management for MBAs, John Wiley & Sons Inc., 2002
- James P. Womack, Daniel T. Jones, Lean thinking, banish waste and create wealth in your corporation, Free Press, 2003

Teaching methods

The course contents are discussed in lectures and case discussions, with particular attention to the interaction with the students who have the opportunity to formulate questions and propose topics for further discussion.
Lectures aim to introduce and discuss the methods and the principles of management outlined in the objectives of the course.
The course material consists mainly of the slides available on the course page on the e-learning portal. The slides are complemented with further readings from the recommended books in the bibliography. The slides serve as a support to the classroom discussion: therefore, during the discussion in the classroom, further details not present on the slides may be provided.
During the semester, seminars held by industrial experts will be organized in order to improve the comprehension of the theoretical concepts and understand how they can be applied in a real environment. For the same purpose, an industrial visit will be organized.
The password to access the material published on the course e-learning portal is communicated during the first lecture of the course. If unable to attend the first lesson, please contact the professor by e-mail.

Assessment and Evaluation

The assessment and evaluation consist of a written exam (approximately 2 hours long) and an oral exam.
The written exam usually includes 4 true or false questions, 1 or 2 essay questions, 3 or 4 definitions and 2 or 3 exercises. The written exam mark can be up to 30/30. During the exam is forbidden to use the lecture material (notes, books, slides, etc.).
If the mark of the written exam is at least 18/30, students are allowed to attend the oral exam.
The oral exam allows to increase the grade obtained in the written test by a maximum of 3 points. It can take place in two modalities:
- The discussion of two home take assignments related to specific parts of the course. The texts of the two assignments will be provided to the students during the semester. The home take assignments must be prepared in groups of 2/3 people. The assignments discussion takes place in ad hoc sessions organized during / at the end of the semester (in this case the evaluation mark is valid for 1 year) or during the oral sessions that take place after having successfully passed the written exam. Usually, the oral discussion is organized 1 week after the written exam. The discussion lasts around 30 minutes for each assignment. Both the assignments are evaluated with a mark. The final mark of the oral exam is given by the arithmetic average of the assignments’ marks.
- An oral exam aimed to evaluate the student degree of knowledge on the course arguments. The oral exam takes place usually 1 week after the written exam. The oral exam can be attended only in the same session of the written exam successfully passed. The oral exam lasts about 40 minutes.
If the oral examination is failed, the result of the written exam is cancelled.

HOME-TAKE ASSIGNMENTS
Each home-take assignment is related to a specific part of the course. The home-take assignments can be discussed in a special session organized during/at the end of the semester or during the oral exam. The students are required to provide a presentation for each assignment and to upload it on the e-learning portal one week before the written exam. The students cannot upload the assignments after the deadline. The calendar with the deadlines will be uploaded on the e-learning portal.
The assignment preparation is strongly suggested because it favors the acquisition of the course concepts through their application to real cases and numerical examples; it also fosters the acquisition of communication and team-working skills.
The assignments evaluation marks are published on the e-learning portal.
The exam structure is the same for attending and non-attending students.
The final mark of the integrated exam is calculated as an arithmetic average of the marks achieved in the Operation Management Module and the Supply and Service Chain Management Module.