QUALITY IMPROVEMENT IN HEALTHCARE | Università degli studi di Bergamo

QUALITY IMPROVEMENT IN HEALTHCARE

Attività formativa monodisciplinare
Codice dell'attività formativa: 
148010

Scheda dell'insegnamento

Per studenti immatricolati al 1° anno a.a.: 
2020/2021
Insegnamento (nome in italiano): 
QUALITY IMPROVEMENT IN HEALTHCARE
Insegnamento (nome in inglese): 
Quality improvement in healthcare
Tipo di attività formativa: 
Attività formativa Caratterizzante
Tipo di insegnamento: 
Obbligatoria
Settore disciplinare: 
TECNOLOGIE E SISTEMI DI LAVORAZIONE (ING-IND/16)
Anno di corso: 
2
Anno accademico di offerta: 
2021/2022
Crediti: 
6
Responsabile della didattica: 

Altre informazioni sull'insegnamento

Modalità di erogazione: 
Didattica Convenzionale
Lingua: 
Inglese
Ciclo: 
Primo Semestre
Obbligo di frequenza: 
No
Ore di attività frontale: 
48
Ore di studio individuale: 
90
Ambito: 
Ingegneria gestionale
Prerequisites

It is suggested, but not strictly necessary, to have the frequency of either Industrial Management of Quality I or Quality Management Systems, especially as regards the 7 Ishikawa tools.

Educational goals

The course aims to give the students a theoretical framework regarding the definition and measurement of quality in healthcare and train the students in using traditional and innovative quality improvement techniques including accreditation, continuous quality improvement, performance management and measurement as a framework for decision-making processes

Course content

1. Introduction to healthcare system and continous quality improvement (definition, goals).
2. Clinical Risk Management, active and proactive approach for error mode identification.
3. Accreditation.
4. Essential tool for improvement and analysis of errors, process and causes identification:
- Tools for Root cause analysis
- FMEA/FMECA
- Flowchart
- QFD
5. Tools for improvement analysis:
- Brainstorming
- Affinity diagram
- Multivoting
- Design of Experiment
- Statistical techniques
- 6-sigma
- Poka Yoke

Teaching methods

Lectures and tutorials with practical examples of application of the various techniques introduced.
Discussion on the results obtained and on the suggestions derivable from the practical use of the different techniques.
Examples of output interpretation.

Assessment and Evaluation

Case studies about the application of the appropriate tools, for which presentations are required during the course, are offered to attending students. The final exam (written) consists in distinguishing between correct and incorrect statements about the topics covered, and in being able to answer theoretical questions on the principles and techniques discussed.
For non-attending students, only an extended final exam (written) is required. In this exam, in addition to what is foreseen for attending students, it is necessary to demonstrate to be able to apply the techniques to practical cases and to interpret the results.

Further information

The course slides and any further information will be made available