Tourism and social media marketing | Università degli studi di Bergamo

Tourism and social media marketing

Modulo Generico
Codice dell'attività formativa: 

Scheda dell'insegnamento

Per studenti immatricolati al 1° anno a.a.: 
Insegnamento (nome in italiano): 
Tourism and social media marketing
Insegnamento (nome in inglese): 
Tourism and social media marketing
Tipo di attività formativa: 
Attività formativa Caratterizzante
Tipo di insegnamento: 
Settore disciplinare: 
Anno di corso: 
Anno accademico di offerta: 
Responsabile della didattica: 

Altre informazioni sull'insegnamento

Secondo Semestre
Obbligo di frequenza: 
Ore di attività frontale: 
Ore di studio individuale: 
Discipline economiche e gestionali


Educational goals

This course aims at developing students’ ability to understand:
- the strategic role of digital marketing in the tourism industry
- the interpretation and implementation of distribution and digital marketing plan in tourism industry
- the web 2.0 customers and tourists
- the analysis of practical situations and preparing and presenting recommendations for a better digital strategy

The course will develop decision making and problem solving skills related to economic managerial and issues of tourism business

Course content

This course focuses on the digital marketing plans and communication activities, organizations in the tourism industry (hospitality, transportation, entertainment companies and destination brand organizations) have to develop to satisfy the new generation tourists’ needs and requirements.
The course will cover the impact of digital technologies on the tourism industry and its businesses, considering also the changes in tourists’ needs and ways to consume the tourism experiences. A digital marketing plan will provide the main guidelines to develop alternatives digital strategies, according to different touristic businesses, with particular focus on hospitality (hotels, B&B, and apartments). Accordingly, the course will revise the main digital marketing activities hospitality managers have to develop: offerings, channel distribution, pricing and communication. Specific cases on hospitality businesses will help the students to strengthen their theoretical knowledge.

Teaching methods

This course is based on individual and group-learning methodology, which requires cooperation among students and individual commitment. One of the aims of this course is to improve students’ cognitive abilities, critical evaluation of the given task and ability to work with others.

Course requirements
- active participation in class case discussions and in general discussions;
- reading papers in advance
- final exam question.

Assessment and Evaluation

Accordingly your grade will be based on:
40% Group Work: 3 group cases
10% Peer Evaluation
50% at least 1 Individual case and participation
Cases will be assessed for logical flow and structuring of the content, language and presentation, quality of theoretical and managerial considerations.

Further information

In case of remote or mixed teaching, the course and the related exams will change accordingly.